What opportunities can conversation intelligence create for your business? Meet William Vuong who is the Head of Marketing at Symbl.ai. Symbl.ai is a platform that helps sales, customer support and marketing team understand customer intents through conversation AI tool. In this episode, William unpacks the concept of "conversation intelligence"- how it works, what kind of value it can add to your organization, and how businesses can start leveraging this technology to pull insights from their daily conversations with customers and understand their intent more deeply. Tune in and enjoy!