The Logistics of Logistics The Ecommerce Fulfillment Blind Spot with Kyle Bertin
Kyle Bertin and Joe Lynch discuss the ecommerce fulfillment blind spot. Kyle is the CEO and co-founder of Two Boxes, a returns company that develops technology that enables 3PLs and merchants to improve in-warehouse return operations.
About Kyle BertinKyle Bertin is the CEO and co-founder of Two Boxes. In 2022, Kyle and his co-founder Evan Stalter started the company because of their interest and passion for using technology to build more efficient, resilient, and sustainable supply chains. Kyle is based in Denver and leads the company’s strategy, sales, partnerships, and operations functions. Previously, he held senior roles managing strategy and operations at Outrider, Flexport, DeepScale (acquired by Tesla), U.S. Silica, and Deloitte. In 2022, he received the Pros to Know award from Supply & Demand Chain Executive. Kyle earned a BA in Economics from Northwestern and an MBA from UC Berkeley’s Haas School of Business.
About Two BoxesTwo Boxes is on a mission to make returns an asset instead of a liability, by developing technology that enables 3PLs and merchants to improve in-warehouse return operations. Since launching in 2022, the company has partnered with dozens of 3PLs, empowering them to process tens of millions worth of returned inventory for leading brands across the US and Canada. Two Boxes’ innovative solutions have not only saved countless labor hours but have also prevented thousands of units of inventory from ending up in landfills. Moreover, the company provides both 3PLs and brands with invaluable data, making returns more efficient, intelligent, and eco-friendly. Like e-commerce and returns, Two Boxes employees are everywhere, with core teams in California and Colorado. The company has secured $4.5 million in funding and was recently selected as one of The Information’s 50 Most Promising Startups of 2023.
Key Takeaways: The Ecommerce Fulfillment Blind Spot- Companies working with Two Boxes gain the following benefits:
- Focuses on sustainable ecommerce returns: Two Boxes positions itself as a leader in sustainable return processing for the ecommerce industry.
- Improves return efficiency: Their technology helps businesses process returns faster and get more inventory back into stock.
- Enhances customer service: Two Boxes’ system helps identify high-priority returns, potentially leading to improved customer service experiences.
- Provides return data and insights: They offer visibility into returns data, allowing businesses to identify fraud, quality issues, and other trends.
- Easy integration: Two Boxes integrates with existing return workflows and shares real-time data.
- Streamlines return processing: Their system digitizes standard operating procedures, eliminating paper from the returns process.
- Fast onboarding: Businesses can usually train staff on the Two Boxes software within a day.