

Radar - by nexxworks September 2023
Sep 8, 2023
Join Radar's exciting first episode with guests Peter Hinssen (Expert on Content Science), Pascal Coppens (Expert on China's economy), and Julie Vens-De Vos (Surprising Barbie movie lover) as they discuss the present and future of telemarketing, the impact of generative AI on industries, customer culture in building successful brands, and upcoming advancements in automation and robotization in China.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
Summer Activities and Movie Marketing
01:38 • 13min
The Impact of Generative AI on Industries
14:15 • 18min
Automating Contact Centers for Improved Customer Satisfaction
32:17 • 2min
Shifting from Data Science to Constant Science
33:54 • 4min
Building a Successful Brand with Customer Culture
38:22 • 16min
The Tesla Driving Wheel Dilemma
53:57 • 4min
Examining Warning Signs and Customer Service Challenges in a Company
57:44 • 1min
Highlighting the Good, the Bad, and the Ugly in Customer Experiences
59:14 • 24min
Upcoming Trip to China and Advancements in Automation and Robotization
01:23:33 • 2min