Business English from All Ears English BE 304: Be Authentic, Honest, and Empathetic at Work in English
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Sep 6, 2024 Discover the power of authenticity and empathy in the workplace. The hosts share stories that highlight the importance of honest communication to foster better relationships. They tackle the real struggles of impatience while dining out and how language can ease frustrations. Labor shortages and their effects on employee stress are examined, along with practical language tips. Lastly, the episode emphasizes the significance of genuine customer service and open dialogues within teams to enhance satisfaction and retention.
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Hangry in Crested Butte
- Lindsay recounts a frustrating experience waiting for pizza in a short-staffed Crested Butte restaurant.
- This personal story highlights the widespread issue of understaffing in vacation destinations, especially during off-seasons.
Economic Roots of Understaffing
- High housing costs in popular vacation towns like Crested Butte make it difficult for restaurant workers to afford living there.
- This economic reality contributes significantly to the understaffing problem.
Communicating Shortages
- Communicate proactively about staffing shortages. Use phrases like "We're running a little behind" or "We're not operating at full capacity."
- This manages customer expectations and shows you value their time.