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6min chapter
BE 304: Be Authentic, Honest, and Empathetic at Work in English
Business English from All Ears English
Empathy and Transparency in Service
This chapter focuses on the critical role of genuine customer service and effective communication within the workplace. It highlights how empathy and honesty can enhance customer satisfaction and team dynamics, illustrated through role-plays and discussions on real-world scenarios.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode