Fintech Insider Podcast by 11:FS

1011. News: Starling fights fraud with AI, Uber goes global with Checkout and Citi and Coinbase collaborate

Nov 3, 2025
Bill Kennedy, Interim CEO at Galileo, shares insights on the new Southwest Rapid Rewards debit card, which rewards everyday spending. Rory O'Neill, CMO at Checkout.com, discusses their innovative partnership with Uber for global payment solutions. Mei Lim, Managing Partner at Anthemis, talks about using AI for fraud prevention and whether it could accurately draft performance reviews, sparking a lively debate. Also covered are Starling's scam-monitoring AI and the Citi-Coinbase collaboration, bridging traditional finance with crypto.
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INSIGHT

AI Checks Before You Buy

  • Starling's Scam Intelligence lets customers upload marketplace images for instant AI risk checks.
  • The tool raised customer caution on marketplace purchases by 300% in Starling's tests.
ADVICE

Add Gentle Friction To Prevent Scams

  • Make the scam-check UX friction low so customers will actually use it before purchase.
  • Prompting just a bit of common sense at the point of decision can prevent many authorized push payment scams.
INSIGHT

AI Balances Acceptance And Fraud

  • Payments teams already use AI to balance acceptance rates and fraud controls in real time.
  • Over-optimized fraud controls can hurt revenue and customer experience by increasing checkout abandonment.
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