The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

What's on your mind? Let CX Passport know...

🎤🎞️How to ACTUALLY create impact  “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:26 Going from customer rhetoric to ACTION

6:42 Different generations approach to technology 

9:27 Don’t prove the ROI of CX?

16:45 Experience leadership and change management

21:51 1st Class Lounge

23:44 Deliver tangible business value through customer experience

28:33 Word Nerd Wednesday

30:17 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Megan LinkedIn: https://www.linkedin.com/in/meganburns/

Book Recommendation - The Catalyst: How to Change Anyone's Mind by Jonah Berger