HBR On Leadership

How to Manage an Employee Who Gets on Your Nerves

40 snips
Nov 20, 2024
Art Markman, a former psychology professor and current Senior Vice Provost at the University of Texas at Austin, shares insights on handling challenging employees. He discusses strategies for managing communication issues, from passive-aggressive behavior to excessive politeness. Markman emphasizes the importance of tailored feedback and active listening to enhance workplace dynamics. He also offers advice on empowering employees to be more assertive, promoting a supportive environment to foster their growth.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ANECDOTE

Markman's Frustration

  • Art Markman's biggest frustration is subordinates who don't communicate problems directly.
  • They expect him to intuit the issue, then get annoyed when he doesn't.
ADVICE

Addressing Unlikeable Behavior

  • Address unlikeable behavior by focusing on specific, actionable improvements.
  • Frame feedback positively, emphasizing career advancement opportunities.
ADVICE

Improving Listening Skills

  • To improve listening, tell employees to write down thoughts instead of interrupting.
  • Encourage them to wait for natural breaks in conversations before speaking.
Get the Snipd Podcast app to discover more snips from this episode
Get the app