How to create a ‘destination office’? with Tom Kegode, Lloyds Banking Group

Oct 4, 2022

Tom Kegode, the Work:Lab Lead at Lloyd's Banking Group, dives into creating a ‘destination office’ that energizes employees. He highlights the importance of collaboration, connection, and community as the true drivers of productivity, rather than just hitting KPIs. Tom discusses the challenges of replicating joyful work experiences virtually and shares insights on designing spaces that foster social capital. He stresses that a thriving work environment is essential for cultivating a sense of belonging and enhancing overall employee satisfaction.

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ANECDOTE

Collaboration Follows Connection

Collaboration is a byproduct of human connection and community at work.
Tom Kegode's sessions revealed people miss office social interactions not just meetings or tasks.

INSIGHT

Redefining Productivity

Productivity includes social capital generated through office presence.
Being unproductive by traditional measures can still mean valuable relationship-building at work.

ADVICE

Coordinate Office Activity Intentional

Plan office days and diaries intentionally to maximize valuable in-person interaction.
Avoid sitting on calls all day in the office; create time for spontaneous, creative moments.

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What if you could have a ‘destination office’ rather than a bland office that people dread coming into?
How do you create spaces at work that energize people?
How do you make people look forward to their days in the office?

It’s not just hitting KPIs that creates value at work. Connection, community, and collaboration create immeasurable value. Tom Kegode and Kursty discuss how to use office spaces to grow social capital and why social capital is a necessary form of productivity.

Tom Kegode is the Work:Lab Lead at Lloyd’s Banking Group where he is creating new imaginations and realities of work. He’s had a 13-year career at Lloyd’s so far.

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What we discussed:
(00:22) How did work at Lloyd Bank change over the years?

(09:09) Collaboration spaces are NOT enough

(15:10) What’s hard to replicate virtually?

(17:29) Transactional work vs. joyful work

(23:11) Having a floor dedicated to testing workspace configurations

(30:33) Building critical mass for rich work experiences

(33:32) The new way to feel belonging at work

(41:11) Getting in touch with Tom Kegode

4 things to remember:

Collaboration is the byproduct of connection and community. Collaboration can happen anywhere as long as you have community and connection.
Productivity isn’t just progressing on your KPI, forming social connections and increasing your social capital are their own forms of productivity.
When work gets reduced to a transactional task, rather than a joyful and energetic experience it becomes easy to quit.
It’s really important for everyone to feel like they’re part of something when they enter their office building. There has to be something meaningful and fulfilling they’re getting by being present there at the office.

Links

Connect with Tom Kegode: LinkedIn

Connect with Kursty Groves: LinkedIn | Twitter | Ask a question or pitch an idea: kursty@shapeworklife.com

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