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How to create a ‘destination office’? with Tom Kegode, Lloyds Banking Group

The Office Chronicles

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Transforming Work Culture Through Innovation and Employee Engagement

This chapter explores the 13-year journey of an individual at Lloyd's Banking Group, highlighting their growth from a cashier to a leader in innovation. It emphasizes the importance of a positive work environment and innovation in enhancing both customer experience and employee satisfaction, particularly in the context of changing workplace culture during the pandemic.

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