The Reboot Podcast Wisdom for Work #25 - The Art of Generative Listening
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Jul 30, 2024 Miriam Meima, an expert on generative listening, and Ali Schultz, a communication strategist, delve into the transformative art of listening. They discuss optimizing interactions and the crucial difference between superficial and meaningful conversations. Miriam highlights the five levels of listening, especially the power of level five, which fosters openness and understanding in relationships. The duo emphasizes how leaders can cultivate generative listening to create safe, empathetic environments that enhance collaboration and trust.
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Listening Is A Core Leadership Skill
- Listening is a foundational leadership skill that requires continuous practice and presence.
- Improving receptive capability increases the exchange rate and preserves memory of conversations.
Call Out When You're Not Present
- If you aren't available for a conversation, name it or pause the conversation instead of pretending.
- Say things like "I'm only 30% listening, can you repeat that?" to reset clarity and trust.
Pretending Destroys Psychological Safety
- Level two 'pretending' signals mixed messages and erodes psychological safety.
- It's better to delay a conversation than to fake attention and damage trust.