The current models for how we measure things in organisations tend to produce compliance at their best, and dysfunctions at their worst. Andy Brogan has developed an alternative tool called Confirmation Practices that he hopes could one day completely shift how we see regulation, accreditation and accountability in general. Joined by Helen Sanderson, we discuss examples of where Confirmation Practices have made a difference (such as in a pathology service) and why this tool helps ‘put the elephant in the room’. It’s all about going from scorekeeping to sense making.

Andy Brogan is the founding partner of Easier Inc, providing consultancy services to a range of clients and sectors and is particularly passionate about the future of public services. Before that he worked in healthcare as a senior manager in the NHS (National Health Service) in the UK.

Helen Sanderson has been on the podcast before and is the founder of Wellbeing Teams, the first self-managed teams in social care to be inspected by the Care Quality Commission (receiving an Outstanding rating in their first inspection in 2019). After three years of being a provider, she and her colleagues now provide support to other organisations who want to use the principles and practices of Wellbeing Teams.

Resources:

Andy’s websites: www.easierinc.com and www.nextstageradicals.net
Helen’s website: www.helensandersonassociates.co.uk
The Wellbeing Teams website: www.wellbeingteams.org

On Twitter:

Andy https://twitter.com/AndyTBrogan
Helen https://twitter.com/HelenWBTeam

Ep. 67 Andy Brogan and Helen Sanderson on reinventing performance management (for real!)