Torsion Talk - The Garage Door Industry Podcast Torsion Talk S8 Ep96: Finding the Best Field Service Management Software – The Journey Begins
In this episode of Torsion Talk, Ryan kicks off a new series dedicated to finding the best field service management software for garage door businesses and home service companies. If you've ever felt frustrated with your CRM, overwhelmed by rising software costs, or stuck with tools that don’t fully meet your needs—this series is for you.
Ryan shares his first-hand experiences with platforms like ServiceTitan, Jobber, ServiceFusion, Housecall Pro, and others. He breaks down the must-haves for the ideal FSM software, the common pain points business owners face, and why so many companies feel stuck with overpriced, underperforming systems.
What You’ll Learn in This Episode:
✅ Why most FSM software companies miss the mark—and what they should be focusing on.
✅ The biggest challenges in choosing the right software for your business.
✅ Why ServiceTitan left Ryan frustrated—and what he's looking for in a replacement.
✅ The key features every garage door business needs from an FSM platform.
✅ How AI and automation will reshape the future of field service management.
Key Discussion Points:
🚀 Ease of Use & Intuitive Interface – Software must be easy for field techs, not just office staff.
🚀 Customer Service & Support – Why most FSM platforms fail in this area.
🚀 Reporting & Analytics – Accurate data for job costing, performance tracking, and forecasting.
🚀 Pricing & Transparency – Is the cost justified? Are price hikes ethical?
🚀 Customization & Scalability – Can it grow with your business or will you outgrow it fast?
🚀 Open API & Integrations – Why being able to connect with other tools is a game-changer.
The Plan for This Series:
🔹 Each episode will review and analyze a different FSM software.
🔹 Honest, transparent feedback—NO paid sponsorships, NO software bias.
🔹 Community involvement—Join the discussion in our Facebook Group & Reddit!
🔹 Real-world testing—Ryan will be demoing and comparing multiple platforms.
🔹 Interviews with actual users—Business owners sharing their real experiences.
📢 JOIN THE DISCUSSION!
Facebook Group: Best Field Service Management Software
Reddit: Coming soon!
Final Thoughts & Next Steps
If you’ve been searching for the right FSM software for your business, follow this journey as Ryan tests and evaluates different platforms. This is NOT a sponsored series—just real, unfiltered reviews from a home service business owner who understands both software development and field operations.
🎧 Subscribe now so you don’t miss the next episode, where we start breaking down specific FSM platforms!
Find Ryan at:
https://garagedooru.com
https://aaronoverheaddoors.com
https://markinuity.com/
Check out our sponsors!
Sommer USA - http://sommer-usa.com
Surewinder - https://surewinder.com
Stealth Hardware - https://quietmydoor.com/