Product Therapy
Coaching Decision Making
May 1, 2025
Martina Lauchengco, a partner at SVPG and expert in decision-making, joins to dissect what truly constitutes a good decision. She emphasizes the importance of balancing gut instinct and data without becoming overly reliant on frameworks. The conversation highlights the critical role of collaboration over mere consensus, the challenges when integrating AI into decision-making, and how context influences effectiveness. With insights on prioritization versus decision-making, Martina provides essential strategies for empowering teams to make informed choices.
32:43
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Quick takeaways
- Effective decision-making in empowered teams balances data and human judgment, fostering an environment where diverse perspectives are valued and discussed.
- Leaders must create psychological safety to encourage open dialogue and collaboration, allowing teams to learn from disagreements without fear of reprisal.
Deep dives
Empowered Decision-Making in Teams
Empowered teams are expected to make informed decisions based on their proximity to the customer and the relevant data at hand. Good decision-making is not solely about being data-driven; it’s about the integrity and reasonableness of the decision, even if it is not fully supported by all stakeholders. The concept of the garbage can theory illustrates that the timing of a decision and the context in which it was made can greatly influence its perceived value. Leaders should foster a culture where teams can make decisions they believe are the best based on available information, freeing them from the fear of judgment for any mistakes.
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