The Chris LoCurto Show 484 | Limiting Factors: Are Processes Holding Your Capacity Captive? P2
Aug 23, 2022
15:30
You’ve probably encountered a roadblock like this before.
The person on the other end of line or behind the plexiglass partition, a person responsible for “serving customers” and resolving problems, says something to the effect of “No ma’am, I’m sorry, that’s just not our policy, or I can’t help you with that, or no we don’t do it that way.”
Whatever happened to the idea of customer service? It can easily get limited by processes.
You likely didn’t feel well served or like your problem was addressed at that moment. In general, businesses offer products and/or services that help to resolve the problems of others. They try to make their lives better, easier, and more enjoyable. But, it doesn’t always work out that way.
Sometimes we encounter the policies, procedures, and processes of businesses that make them unable to provide the resolve that we’re after. We can feel stuck and even out of control. Maybe we end up frustrated, with no one to appeal to. And what comes next is less than ideal.
Then we’ll likely try to avoid using their product or service again as a way of avoiding frustration.
Now, let’s turn this table around and change our perspective a bit. Where are your business policies, practices, or procedures holding your capacity captive? One of the biggest reasons that businesses get blocked is that their own processes are limiting their growth and capacity.
It’s time to take a good look at how unhealthy policies could be holding your capacity captive.
I hope you enjoy this episode!
Grace and peace,
Chris
The person on the other end of line or behind the plexiglass partition, a person responsible for “serving customers” and resolving problems, says something to the effect of “No ma’am, I’m sorry, that’s just not our policy, or I can’t help you with that, or no we don’t do it that way.”
Whatever happened to the idea of customer service? It can easily get limited by processes.
You likely didn’t feel well served or like your problem was addressed at that moment. In general, businesses offer products and/or services that help to resolve the problems of others. They try to make their lives better, easier, and more enjoyable. But, it doesn’t always work out that way.
Sometimes we encounter the policies, procedures, and processes of businesses that make them unable to provide the resolve that we’re after. We can feel stuck and even out of control. Maybe we end up frustrated, with no one to appeal to. And what comes next is less than ideal.
Then we’ll likely try to avoid using their product or service again as a way of avoiding frustration.
Now, let’s turn this table around and change our perspective a bit. Where are your business policies, practices, or procedures holding your capacity captive? One of the biggest reasons that businesses get blocked is that their own processes are limiting their growth and capacity.
It’s time to take a good look at how unhealthy policies could be holding your capacity captive.
I hope you enjoy this episode!
Grace and peace,
Chris