

Biggest Quarter Ever
Feb 17, 2022
Tom Ward, EVP and Chief eCommerce Officer, talks about achieving the biggest quarter ever. They discuss the growth of the eCommerce business, converting stores into hybrid locations, and the importance of in-person shopping and online fulfillment. Other topics include customer behavior, last mile delivery, and adapting to meet evolving customer needs in the retail industry.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Career Journey and Quarter Performance
02:09 • 2min
The Evolving Role of Stores in Commerce and Society
03:41 • 2min
Understanding Customer Behavior and the Importance of Last Mile Delivery
05:27 • 3min
Adapting to Customer Needs and Embracing Change in Retail
08:04 • 2min