Biggest Quarter Ever
The Huddle with John Furner
Understanding Customer Behavior and the Importance of Last Mile Delivery
This chapter explores how customers behave based on their daily experiences and influences, emphasizing the role of stores in their shopping journeys. It discusses in-store customers, pickup counters, deliveries, and the importance of last mile delivery through stores and fulfillment centers. It also mentions the convenience and excitement of using personal shoppers and drones for speedy deliveries.
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