Understanding Customer Behavior and the Importance of Last Mile Delivery

Today we released our Q4 Earnings results, and we achieved the biggest quarter our business has ever had! Our eCommerce business has grown more than 70% compared to two years ago, and we’ve moved quickly to convert our stores into true hybrid locations – used for both in-person shopping AND online fulfillment. John Furner talked more about this with Tom Ward, our EVP and Chief eCommerce Officer, in a special Earnings edition of The Huddle. Tom is a long-time associate who was an architect of our Pickup and Delivery capabilities and was recently leading our Last Mile innovations. Thank you again for another strong quarter, and now let’s keep it up!