What makes a chatbot or a conversational interface actually work? What kind of work does one need to do to get a chatbot to do what one wants it to do? These are pivotal questions and questions that for most business leaders are still somewhat mysterious, but that’s exactly what we’re aiming to answer on this episode of the AI in Industry Podcast.

This week we speak with Madhu Mathihalli, CTO and co-founder of Passage AI. We speak specifically about what kinds of tasks conversational interfaces are best at, what kinds of word tracks, what kind of questions and answer are they suited for and which are a bit beyond their grasp right now. In addition, we speak about what it takes to train these machines. In other words, how do we define the particular word tracks that we want to be able to automate and determine which of them might be lower hanging fruit for applying a chatbot or which of them might not?

Read or listen to the full podcast here: https://www.techemergence.com/how-to-get-a-chatbot-to-do-what-one-wants-in-business/