The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship
394: SightCall: The Long Road to Building a Scalable Enterprise SaaS - with Thomas Cottereau
Apr 25, 2024
Thomas Cottereau, CEO of SightCall, shares the journey of building a scalable enterprise SaaS, discussing challenges in remote visual support, enhancing customer service with AR technology, transitioning from internet infrastructure to entrepreneurship, solution-driven technology development, triumphs in building an enterprise SaaS business, strategies for post-Series B challenges, personal insights on outdoor passion, and entrepreneurship insights since 2008.
01:00:54
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Quick takeaways
- SightCall provides cloud-based visual support for enterprises, enabling real-time issue troubleshooting and guidance.
- Navigating challenges in scaling, Thomas Cottereau emphasizes startup core values and agility for sustained growth.
Deep dives
Thomas Cottro's Entrepreneurial Journey from Idea to Success with SiteCall
Thomas Cottro, co-founder and CEO of SiteCall, recounts his entrepreneurial journey from conceiving the idea to launching SiteCall, a cloud-based platform offering remote visual support for complex customer issues. Starting as a telecom engineer, Thomas and his friend envisioned bridging telecommunications with the internet, leading to the creation of SiteCall after years of hard work. Bootstrapping the company for three years, they developed a scalable platform over five challenging years. Persistence paid off when Thomas secured a pivotal partnership with Salesforce, landing HP as their first major customer.
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