John Franklin (https://twitter.com/johnisbuilding?la...) and Mateo Lopez sat down with Daniel Chaffey (https://www.instagram.com/dc1andonly/) of CrossFit Louvre (https://crossfitlouvre.com/) to talk about the systems and processes behind running the biggest chain of affiliates in the world.

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Show Notes:

(00:00) Introducing Daniel Chaffey

(7:24) Running the biggest affiliate in the world

(13:17) Servicing his members

(18:25) Member retention strategies

(26:11) The importance of having a front desk receptionist

(31:28) Using a guest register

(35:36) Hiring and training a front desk receptionist

(39:47) Employee compensation and retention

(51:25) Career progression and development for coaches

(1:02:04) Personal training vs. CrossFit

(1:11:49) Outro