How to Get Great Customer Feedback - The Rundown with Ramon

The Rundown with Ramon: Reading for Success and Building Customer Relationships

In this dynamic episode, Ramon Ray delivers insights on essential business books, customer feedback strategies, and resilience building, broadcasting from Atlanta after attending a business development conference.

Key Points:

• Must-read business books for entrepreneurs
• Strategies for gathering customer feedback
• The importance of resilience in business
• Holiday sales preparation
• Customer relationship management essentials

Ramon highlights ten foundational books for entrepreneurs:

• The Lean Startup by Eric Ries
• Start with Why by Simon Sinek
• The E-Myth Revisited by Michael Gerber
• Think and Grow Rich by Napoleon Hill
• Good to Great by Jim Collins
• Zero to One by Peter Thiel
• The 4-Hour Work Week by Tim Ferriss
• Crushing It by Gary Vaynerchuk
• The Hard Thing About Hard Things by Ben Horowitz
• Atomic Habits by James Clear

The episode emphasizes several key approaches to gathering customer feedback:

• Conducting deep, ongoing conversations with clients
• Organizing face-to-face focus groups
• Monitoring social media conversations
• Regular customer success calls
• Demonstrating responsiveness to feedback

Ramon shares five ways to increase resilience:

• Practicing mindfulness meditation
• Cultivating gratitude
• Setting clear boundaries
• Practicing acceptance
• Surrounding yourself with resilient people

The episode provides practical holiday sales strategies:

• Understanding slow shopping trends
• Leveraging local presence
• Utilizing social media effectively
• Hosting holiday events
• Making purchasing processes frictionless

Ramon emphasizes the importance of proper customer relationship management:

• Going beyond basic contact lists
• Understanding customer buying patterns
• Tracking customer interactions
• Using data for better decision-making
• Building stronger customer relationships

Throughout the episode, Ramon maintains his signature approach of combining practical business advice with personal insights, encouraging listeners to focus on continuous learning and customer relationships while maintaining authenticity in their business approach.

Essential Business BooksCustomer Feedback StrategiesBuilding ResilienceHoliday Sales PreparationCRM Implementation