Kathy Stokes, Director of fraud prevention programs at AARP, shares her expertise on protecting older adults from fraud. She recounts a chilling scam involving a fake Microsoft employee, illustrating the vulnerability of seniors. Kathy emphasizes the importance of open communication about cyber threats and offers practical strategies for families to educate their loved ones. She encourages involving seniors in fraud prevention discussions to empower them and suggests actionable measures like freezing credit and using AARP's Fraud Watch Network for support.
Discussing scams in a non-specific manner fosters comfort and openness, empowering older adults to recognize and resist potential fraud.
Implementing proactive safety measures like credit freezing and recognizing red flags can significantly enhance protection against online scams.
Deep dives
Understanding the Risks of Scams
Many individuals are unaware of the sophisticated methods scammers use to target victims, especially the elderly. These criminals often employ tactics like social engineering to manipulate their targets into compliance, creating scenarios that seem legitimate and urgent. The emotional state of potential victims, especially older adults, can be exploited when they are placed in distressing situations that induce fear or panic. This can lead to irrational decisions, such as providing sensitive information or making large financial transactions in haste.
The Importance of Open Dialogue
Initiating conversations about online scams and fraud is crucial in protecting older adults from becoming victims. It's recommended to discuss scams in a generalized manner rather than focusing solely on specific incidents to prevent feelings of shame or embarrassment. Regular discussions help normalize the subject and educate parents about potential risks they may face. By framing these talks around current events or personal anecdotes, families can create a more comfortable environment for discussing these serious topics.
Proactive Measures for Protection
Implementing proactive measures such as freezing credit and using password managers can significantly reduce the risk of falling victim to fraud. Keeping software and antivirus programs up to date is essential, as it helps protect devices from known vulnerabilities. Training older adults to recognize red flags, such as unsolicited calls or messages demanding immediate action, can empower them to take control of their online safety. Additionally, ensuring that sensitive documents are shredded and not left out in the open can help safeguard personal information from potential identity theft.
Taking Action After a Scam Incident
In the event that someone falls victim to a scam, it is critical to act quickly by reporting the incident to both the police and relevant financial institutions. Obtaining a police report serves not only as documentation of the crime but also helps raise awareness about ongoing scams in the community. Resources such as AARP's Fraud Watch Network provide support and guidance for victims, emphasizing the importance of community reporting to combat fraud. Taking these steps can help victims recover losses and contribute to broader efforts to combat scams.
May’s father nearly lost $4,000 to an online scam. How can she protect him from future fraud? On this episode of How To!, Courtney Martin brings on Kathy Stokes, director of fraud prevention programs at AARP. She also runs their Fraud Watch Network. Kathy helps May rethink how she’s talking to her parents about cyber scams—and she explains steps that everyone can take to avoid becoming a crime victim.
If you or someone you know has been the victim of cyber fraud, you can contact AARP’s helpline at 877-908-3360.
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