The Power of Automation in STRs: Turno’s Impact on Hosts & Managers

In this episode of the STR Data Lab, Jamie Lane, the Chief Economist at AirDNA, welcomes Assaf Karmon, CEO and co-founder of Turno. The discussion dives into Turno's platform, which helps short-term rental owners find reliable cleaners, automate scheduling, and essentially autopilot their business. Assaf describes his initial venture into short-term rentals, emphasizing the challenges he faced, leading to the creation of Turno—a marketplace for vacation rental cleaners in multiple countries. Jamie shares his personal experience using Turno and highlights its efficiency in sourcing cleaners. They discuss the variance in cleaning fees and how Turno's vetting process helps in choosing the right cleaners. 

The conversation also touches on features such as tracking cleaner projects, guest cleanliness scores, and creating a redundant team of cleaners for reliability. Assaf explains the importance of managing exceptions and maintaining a team for backup. They delve into automating various aspects of property management beyond cleaning, including maintenance and inventory tracking. Assaf also brings up an interesting customer success story that underscores the seamless automation provided by Turno. Jamie raises concerns about potential risks in automation, and Assaf reassures him with Turno’s support in crisis situations. 

They discuss the range of Turno’s clients, from small hosts to large property managers, and Assaf shares insights on the highest cleaning fees and challenges in sourcing cleaners in specific markets. Assaf emphasizes the importance of using automation to save time and mental capacity, encouraging hosts to focus on bigger ventures. He concludes by sharing how to reach out to Turno and himself for further queries.

You don’t want to miss this episode!

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https://turno.com/

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Episode 124