STR Data Lab™ by AirDNA

The Power of Automation in STRs: Turno’s Impact on Hosts & Managers

Mar 13, 2025

Assaf Karmon, CEO and co-founder of Turno, dives into the world of automation in short-term rental management. He shares his journey of creating a platform that connects hosts with reliable cleaners, overcoming the challenges of sourcing cleaning services. The discussion highlights the importance of vetting cleaners, tracking projects, and managing exceptions. Assaf also discusses the automation of maintenance and inventory tasks, illustrating how technology can significantly enhance operational efficiency while addressing concerns about the risks of automation.

35:36

Episode guests

Assaf Karmon

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Turno's platform streamlines short-term rental management by automating cleaning schedules and sourcing reliable professionals, enhancing operational efficiency for hosts.

The podcast discusses the complexities of cleaning fees in the short-term rental market, emphasizing the need for transparency and fair compensation for cleaners.

Deep dives

Automation for Short-Term Rental Management

Terno is a platform designed to automate the management of short-term rentals, making it easier for owners to handle various operational tasks. Founded by a former owner-operator, Terno initially started as a tool to simplify scheduling and communication with cleaners but has since grown to include a marketplace for finding qualified cleaning professionals. The app allows users to manage cleaning schedules without being physically present, and it offers features such as tracking the number of completed projects by cleaners and guest reviews. This comprehensive system alleviates the common stressors of managing rentals, such as last-minute turnovers and dealing with unreliable staff.

Intro

3min

Finding Reliable Cleaners for Short-Term Rentals

9min

Understanding Cleaning Fees in Short-Term Rentals

3min

Revisiting Cleaning Fees in Rentals

3min

Evolving Automation in Short-Term Rentals

11min

Streamlining Cleaning Management

6min

In this episode of the STR Data Lab, Jamie Lane, the Chief Economist at AirDNA, welcomes Assaf Karmon, CEO and co-founder of Turno. The discussion dives into Turno's platform, which helps short-term rental owners find reliable cleaners, automate scheduling, and essentially autopilot their business. Assaf describes his initial venture into short-term rentals, emphasizing the challenges he faced, leading to the creation of Turno—a marketplace for vacation rental cleaners in multiple countries. Jamie shares his personal experience using Turno and highlights its efficiency in sourcing cleaners. They discuss the variance in cleaning fees and how Turno's vetting process helps in choosing the right cleaners.

The conversation also touches on features such as tracking cleaner projects, guest cleanliness scores, and creating a redundant team of cleaners for reliability. Assaf explains the importance of managing exceptions and maintaining a team for backup. They delve into automating various aspects of property management beyond cleaning, including maintenance and inventory tracking. Assaf also brings up an interesting customer success story that underscores the seamless automation provided by Turno. Jamie raises concerns about potential risks in automation, and Assaf reassures him with Turno’s support in crisis situations.

They discuss the range of Turno’s clients, from small hosts to large property managers, and Assaf shares insights on the highest cleaning fees and challenges in sourcing cleaners in specific markets. Assaf emphasizes the importance of using automation to save time and mental capacity, encouraging hosts to focus on bigger ventures. He concludes by sharing how to reach out to Turno and himself for further queries.

You don’t want to miss this episode!

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https://turno.com/

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LinkedIn: https://www.linkedin.com/in/jamiehlane/

Twitter: https://twitter.com/Jamie_Lane

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