Masters of Scale Rapid Response: TaskRabbit's Stacy Brown-Philpot: “A pandemic doesn’t see money.”
Apr 18, 2020
Stacy Brown-Philpot, CEO of TaskRabbit, shares her experiences guiding the company through the pandemic. She emphasizes the vital role of community support, especially with the launch of the 'Tasks for Good' program to assist vulnerable populations. She discusses how the gig economy adapted with virtual tasks and highlights the resilience of Taskers who stepped up to meet new demands. Stacy also reflects on the importance of human connection and innovation in navigating challenges, showcasing how TaskRabbit remains essential even in tough times.
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Early COVID Response
- Stacy Brown-Philpot canceled TaskRabbit's global leadership offsite in early March.
- This was due to prioritizing employee safety over uncertainty about the virus's severity.
Information Gathering
- Brown-Philpot's awareness of the pandemic grew from various sources like global data, social media, and board meetings.
- Nordstrom's Seattle headquarters provided early insights into the magnitude of the virus.
Essential Service
- TaskRabbit became essential during the 2008 recession and again during the pandemic.
- Brown-Philpot recognized that people needed help, making the decision to keep the marketplace open.