How to build a knowledge agent that answers every 101 question - so you don't have to

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May 17, 2026

Neo Aplin, leader of Inventium AI who trains organisations on AI agents and upskilling. He explains what a knowledge agent is and how it saves time by answering repetitive questions. He covers where agents help most, how to build one with structured knowledge and clear instructions, and best practices for sharing and privacy.

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INSIGHT

Knowledge Agents Turn Repetition Into Time Back

Knowledge agents reclaim hours by answering repetitive 101 questions so people stop interrupting deep work.
Neo frames them as purpose-built agents with instructions and linked knowledge that deliver quick, accurate answers from your files.

ADVICE

Provide Clear Instructions And Curated Knowledge

Build the agent with clear instructions and the exact documents it should search so answers are accurate.
Neo emphasises the agent answers based on the knowledge you give it, not general web knowledge.

ADVICE

Let Reps Query Agents For Ready Email Responses

Use agents to support customer service by letting reps query the agent and paste vetted answers rather than drafting replies each time.
Neo suggests formatting responses as company‑voice emails for quick copy‑paste use.

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**Join the AI Agent Bootcamp here: https://www.inventium.ai/learnvirtually-agents**

There's a question you've answered a hundred times before. You know the one. Someone pings you, you stop what you're doing, dig through a document or two, and type out the same response you've typed a dozen times this month. It doesn't feel catastrophic in the moment, but across a week it quietly eats hours.

A knowledge agent is built for exactly this problem. It holds the information so you don't have to be the one constantly retrieving it.

In this How I AI episode, Neo and I unpack what a knowledge agent is, how it works, and how to build one that actually saves you time, whether you're fielding questions solo or trying to help a whole team self-serve.

What you'll learn:

What a knowledge agent actually is and how it differs from other agents

The kinds of questions and roles that benefit most from one

How to share a knowledge agent across a team without creating problems

What makes knowledge good (or bad) for an agent to work from

The three things you need to set up a knowledge agent properly

Practical AI tools for productivity and focus

Real-world AI workflows used by high performers

How to use AI at work without burning out

Smart shortcuts for managing time and mental load

Connect with Neo Aplin on LinkedIn (https://www.linkedin.com/in/neoaplin/) and via inventium.ai (https://inventium.ai), where he leads Inventium's AI training and upskilling work with organisations and teams.

How I AI with Dr Amantha Imber and Neo Aplin explores how high performers are using AI at work to boost productivity, make better decisions and reduce overwhelm.

Want more practical ways to put AI to work? You can now follow How I AI separately on Spotify or Apple Podcasts so you never miss an episode.

My latest book The Energy Game is out on July 7, 2026. You can order a copy here: https://amzn.to/48ID29M

Connect with me on the socials: Linkedin (https://www.linkedin.com/in/amanthaimber)

Instagram (https://www.instagram.com/amanthai)

If you are looking for more tips to improve the way you work and live, I write a weekly newsletter where I share practical and simple to apply tips to improve your life. You can sign up for that at https://amantha.substack.com/

Visit https://www.amantha.com/podcast for full show notes from all episodes.

Get in touch at [email protected]

Credits:

Host: Amantha Imber

Sound Engineer: Martin Imber

See omnystudio.com/listener for privacy information.