The Daily Standup Impact & biscuits | Holly Goodliffe
Episode 183: Holly Goodliffe tells us a tale of two conversations about building digital customer success processes.
⏱️ Timestamps:
00:00:00 - Intro
00:01:52 - The challenge of proving digital CS impact
00:03:40 - A framework for connecting CS to revenue
00:06:23 - From biscuits to business: Holly’s career shift
00:08:57 - Prerequisites for a successful digital CS program
00:10:49 - Digital CS is not magic—laying the groundwork
00:12:20 - The evolution of digital CS from hype to strategy
00:12:55 - Wrapping up!
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Holly Goodliffe:
Holly's LinkedIn: https://www.linkedin.com/in/hollygoodliffe
Holly's website: https://hollygoodliffe.com/
Mentioned in this episode: