NARPM Radio
Revolutionizing Property Management with VPM Solutions and Virtual Assistants
Aug 7, 2024
Pete Neubig, co-founder and CEO of VPM Solutions, shares his innovative journey in property management with interviewer Peter Hernandez. They discuss the transformative role of virtual assistants in enhancing operational efficiency. Pete reveals the economic benefits of hiring remote teams from countries like Mexico and the Philippines. Training strategies for onboarding virtual assistants are highlighted, emphasizing ownership and morale. The conversation is lightened with personal stories and a fun debate about burger condiments, illustrating their engaging rapport.
40:21
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Quick takeaways
- The evolution of remote teams in property management now allows virtual assistants to manage entire processes rather than just basic tasks, enhancing overall efficiency.
- Integrating comprehensive training for remote team members promotes better role understanding and retention, ultimately driving operational improvements in property management.
Deep dives
The Evolution of Hiring Remote Teams
The use of remote teams in property management has transformed significantly from basic task assignments to comprehensive role responsibilities. Initially, many property managers limited virtual assistants to low-level tasks with strict checklists, but innovative strategies have emerged, allowing remote team members to manage entire processes. Valuable examples include delegating lease renewals and maintenance coordination to remote team members, which has proven beneficial in reducing backlogs and improving efficiency. This shift not only enhances productivity but also allows property managers to focus on strategic areas of their business.
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