The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Rewind: Jeff Vincent on solving customer problems
Jan 25, 2024
Jeff Vincent, Group Product Manager at Hubspot, discusses how to incorporate customer feedback into product roadmaps, the importance of being authentic in the workplace, utilizing video content and analytics for business growth, transitioning from customer support to a product role, and empowering customers to solve their own problems through videos.
29:42
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Quick takeaways
- Wistia emphasizes authenticity and encourages people to be their true selves, creating a strong connection and trust with customers.
- Wistia values customer feedback but balances it with their product mission to provide the most value to customers.
Deep dives
The Mission of Wistia and Evolving Over Time
Wistia's mission is to make business more human by using video as an engaging and personal medium. They focus on creating hardworking videos with specific goals like conversion. Despite growing in size, the company has maintained its core focus on using video authentically and continuously discusses how businesses can use video effectively.
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