Rewind: Jeff Vincent on solving customer problems
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Utilizing Video Content and Analytics for Business Growth
This chapter explores the benefits of utilizing video content and data analytics for businesses, highlighting how content creators on platforms like YouTube can analyze their videos and make informed decisions based on viewer insights. It also discusses how businesses can leverage YouTube to drive traffic to their website and access premium content, as well as the speaker's personal experience transitioning from a customer support role to a product leadership role at Wistia.
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