All Ears English Podcast AEE 1658: How to Listen Someone Into Existence with Professional Mediator Doug Noll
Oct 11, 2021
Doug Noll, a professional mediator and author, dives into the art of communication, emphasizing that words often fall short in conflicts. He shares a transformative three-step framework for empathetic listening, revealing how emotional understanding can foster genuine connections. Noll discusses the neuroscience behind our emotional responses, the significance of non-verbal cues, and how to navigate defensiveness in conversations. His insights challenge listeners to prioritize human connection over mere words, making relationships more meaningful.
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Ignore Words, Read Emotions
- Ignore the words someone says when they're upset.
- Focus on their emotions instead.
Reflect Emotions with "You" Statements
- Reflect the speaker's emotions back to them using "you" statements.
- This helps them feel understood and calms them down.
Neurological Effect of Reflecting Emotions
- Reflecting emotions back to someone reactivates their prefrontal cortex.
- This inhibits emotional centers, calming them down quickly.