AEE 1658: How to Listen Someone Into Existence with Professional Mediator Doug Noll

Doug Noll, a professional mediator and author, dives into the art of communication, emphasizing that words often fall short in conflicts. He shares a transformative three-step framework for empathetic listening, revealing how emotional understanding can foster genuine connections. Noll discusses the neuroscience behind our emotional responses, the significance of non-verbal cues, and how to navigate defensiveness in conversations. His insights challenge listeners to prioritize human connection over mere words, making relationships more meaningful.