Doug Noll, highly experienced mediator passionate about de-escalating conflicts, discusses emotional invalidation, competency, reflecting emotions, and deescalating conflicts in customer relationships. They also explore the impact of conflicts on small business owners and highlight the power of empathy in leadership. Resources and offerings for conflict deescalation and emotional competency are shared.

Doug Noll, founder of Prison of Peace, discusses success stories, affect labeling, and recidivism rates in transforming inmates into peacemakers. The program's implementation, growth, and reasons for success are explored, offering hope for reducing conflict in communities.