Doug Noll

Doug Noll, highly experienced mediator passionate about de-escalating conflicts, discusses emotional invalidation, competency, reflecting emotions, and deescalating conflicts in customer relationships. They also explore the impact of conflicts on small business owners and highlight the power of empathy in leadership. Resources and offerings for conflict deescalation and emotional competency are shared.

Doug Noll, founder of Prison of Peace, discusses success stories, affect labeling, and recidivism rates in transforming inmates into peacemakers. The program's implementation, growth, and reasons for success are explored, offering hope for reducing conflict in communities.

Doug Noll, a professional mediator and author, dives into the art of communication, emphasizing that words often fall short in conflicts. He shares a transformative three-step framework for empathetic listening, revealing how emotional understanding can foster genuine connections. Noll discusses the neuroscience behind our emotional responses, the significance of non-verbal cues, and how to navigate defensiveness in conversations. His insights challenge listeners to prioritize human connection over mere words, making relationships more meaningful.