Alan Bass, a third-generation distributor at Stevens International, shares insights from his family's toy and hobby business. He discusses the intricate logistics of forecasting demand for 40,000 products and overcoming customs challenges. Discover why small shops rely on distributors instead of direct orders from factories. Alan reflects on nostalgic moments when he realized his childhood toys were marketing samples, along with the importance of relationships built over generations in the industry. He also touches on adaptations made during the pandemic.
Toy distributors bear the financial risk of unsold inventory, emphasizing the need for accurate demand forecasting and flexible inventory management.
The relationship between distributors, manufacturers, and retailers is vital for adapting to market trends and ensuring efficient operations.
Deep dives
Navigating Risks as a Toy Distributor
Toy distributors often face significant risks, especially when it comes to inventory management. Once a distributor purchases products from manufacturers, they bear the responsibility of unsold inventory since refunds are not an option. For instance, a past experience involved a mass market customer abruptly ceasing orders for a custom play set, leaving the distributor with 10,000 units of inventory to manage over the years. This situation underscores the importance of understanding market demand and maintaining flexible inventory levels to mitigate potential losses.
Meeting the Needs of Small Retailers
Distributors play a crucial role in serving small hobby and toy shops that require tailored orders instead of bulk quantities. Many smaller retailers are unable to stock items in large packs due to their limited sales capacity, making it essential for distributors to aggregate various products into manageable orders. This flexibility allows small businesses to sell individual items without the burden of overstocking. The ability to quickly fulfill orders also enhances profitability for both the distributor and the retailer since it aligns inventory levels with consumer demand.
Managing Logistics and Customs Challenges
The logistics chain for toy distributors is complex, involving multiple steps from production in foreign factories to delivery at warehouses. Distributors coordinate with customs brokers and freight forwarders to manage shipping, which often includes navigating tariffs and customs inspections. For example, a customs exam can delay shipments by weeks and add unexpected fees, significantly impacting the overall cost structure of the imported toys. Effective logistics management and good relationships with customs officials are vital to ensuring timely delivery and maintaining efficient operations.
Building Relationships in the Toy Industry
Longstanding relationships between distributors and both manufacturers and retailers are crucial in the toy distribution business. These bonds facilitate smoother communications, especially when challenges arise, as trust is built over years in some cases. Distributors may interact personally with store owners to gauge market trends and preferences, while also fostering connections with manufacturers at trade shows. This relational aspect of the business can significantly enhance the distributor's ability to adapt to market dynamics and provide valuable insights to their partners.
Forecasting demand for 40,000 different products, arranging for model kits to traverse the globe from Chinese factories to mom-and-pop hobby shops, and enduring random customs inspections with Alan Bass, a hobby kit and toy distributor. Why can't shops place orders directly with factories and cut out distributors? And what is it like to discover your childhood toys were actually samples given out for market research purposes?
NEW BOOK ALERT! You may be aware that I’ve written or co-written five business books, including The Power of Moments and Made to Stick. I’ve got a sixth book out now called RESET: How to Change What’s Not Working. It’s a book intended to help you and your team get unstuck, to overcome the gravity of the way things have always worked. Learn more about the book and order it here.
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