The Role of Mall Security

Mall security guards serve as a visible presence in shopping centers to deter disruptive or criminal behavior. They patrol common areas such as concourses and parking lots while observing and reporting incidents, though they lack the legal power to enforce the law. Despite handling a range of responsibilities, from customer service to monitoring security cameras, the guards often work under strict limitations, instructed primarily to observe rather than intervene. Their primary goal is to create a sense of safety for shoppers, which, according to security consultants, translates into increased foot traffic and spending.