Information Gathering and Orientation

The hosts suggest several tactics for new CROs to gather information and orient themselves in the organization. They recommend surveying the executive team, key peers, and the inherited team to understand what is working, what needs improvement, and the markers of success. It is also crucial for CROs to have conversations with customers to gain a new perspective on the go-to-market strategy, avoiding falling into an internal echo chamber. Additionally, they advise presenting the results of customer tours and sharing a resource request at the end of the initial 30 days to demonstrate the investment in the function and the need for potential changes in the organization.