How Salesforce Is Using AI to Power the Enterprise

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Oct 31, 2025

Silvio Savarese, Chief AI Scientist at Salesforce, leads the charge in pioneering AI technologies for enterprises. He reveals how Salesforce powers over 13,000 businesses with innovative tools like Agentforce, merging human and AI efforts for enhanced productivity. Savarese discusses building large language models pre-dating ChatGPT and how trust underpins Salesforce AI solutions. He highlights challenges like data siloing and the importance of simulation environments in ensuring agent reliability, painting a future where personal and enterprise agents work seamlessly together.

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00:00 / 00:00

Early Developer LLM Story

Salesforce built an LLM for developer code generation years before ChatGPT's launch.
That model was deployed to improve developer efficiency and later became a GA product.

00:00 / 00:00

Agents Are More Than LLMs

Agents are complex systems combining memory, reasoning, actuators, and interfaces.
A standalone LLM is insufficient without data retrieval, action tools, and proper interfaces.

00:00 / 00:00

Connect Agents To Enterprise Data

Use an agent builder when you must connect agents to enterprise data and functionality.
Without data and infrastructure integration, agents will be difficult to implement effectively.

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This episode contains sponsored content in partnership with Salesforce.

At Dreamforce 2025, Every CEO Dan Shipper sat down with Silvio Savarese, chief AI scientist at Salesforce, to discuss how one of the world’s largest software companies is shaping the future of AI for the enterprise.

Together, Dan and Savarese explore how his team at Salesforce develops AI solutions that now power more than 13,000 businesses—including OpenAI, Dell, and FedEx—helping them become truly Agentic Enterprises that operate with greater scale, speed, and precision. Examples include a large language model built for Salesforce developers years before ChatGPT’s release, and Agentforce, the company’s agentic layer that enables a hybrid future of work where humans and AI agents collaborate to achieve more than either could alone.

They also discuss how Agentforce gives enterprises a deeply unified AI platform that connects their data with agent functionality—making it both powerful and practical. The conversation touches on how Salesforce builds trust with enterprise customers amid the jagged frontier of AI by ensuring consistency in results, while continuing to push the boundaries of what agents can do autonomously. Savarese shares how enterprise-grade simulation environments help them strike that balance, and reflects on how AI agents will ultimately transform how businesses and individuals alike get things done.

@Salesforce #SalesforcePartner #DF25

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Timestamps:
00:00 – Start
01:16 – Inside Salesforce’s early AI innovations
02:50 – How Agentforce works and what it can do
07:03 – The real challenges of deploying AI at scale
08:57 – Why Salesforce builds simulation environments for AI
12:35 – The future of agents and enterprise AI