You Are Not A Frog What to Do if Someone Challenges YOUR Behaviour
May 26, 2025
Chris Turner, a consultant in emergency medicine and co-founder of Civility Saves Lives, discusses the crucial role of behavior in high-stress environments. He emphasizes recognizing personal limits to prevent negative interactions and advocates for addressing conflicts directly rather than avoiding them. Turner highlights the impact of exhaustion on decision-making, the need for self-awareness, and the importance of compassion in workplace dynamics. He encourages a culture of support and emotional intelligence to foster resilience and effective teamwork.
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Three Modes of Conflict Response
- People respond to conflict in three main ways: fighting to win, accommodating/avoiding, or listening to understand.
- Listening to understand is the only way to consistently make better decisions by gaining others' perspectives.
Chris's Loud Interpreter Incident
- Chris shouted to the psychiatric team to turn down a loud interpreter device when he was utterly exhausted.
- His yelling offended them, and he later apologized to repair the harm caused.
Own and Moderate Your Behavior
- Always own the impact of your behaviour and moderate it as much as possible.
- Apologize sincerely when you do slip up, but don't use apologies as a license to behave poorly.