Many ServiceNow customers are being told Impact is “mandatory” to win discounts or concessions—especially around year-end renewals. In this video, Adam Mansfield explains how to negotiate lower Impact percentages, lock protections for the full term, preserve your right to drop Impact at renewal, and tie lower Impact costs to better underlying product pricing and AI/Now Assist packs. Learn how to hold the line and structure a deal on your terms.
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Insights for IT Negotiations