Watch the YouTube version of this episode HERE
Are you a law firm owner who needs help measuring the success of your firm? In this podcast episode, Tyson delves into the creation and implementation of Key Performance Indicators (KPIs) for law firms.
Establishing KPIs for law firms are important because they show how a firm is progressing and what needs to be done to further drive success. Setting up and maintaining KPIs can be difficult, but Tyson provides a few tips on how to customize KPIs and ensure they are working for the firm. It is important to ensure that KPIs are tailored to different roles. Staff within law firms have different tasks and roles and there will be different KPIs needed to measure them. For example, a KPI might be used to measure how many files a case manager reviews every week. But for a receptionist, a KPI could be an average call time or how many calls are being taken a day.
Tyson shares the importance of reviewing your KPIs and adjusting them as the firm grows. KPIs also need to be adjusted with individual performance. Job tasks will change over time as people take on more responsibility or change the way they are doing their work. KPIs will need to change alongside this as they will reflect new ways of working. Make sure to communicate these KPIs to staff and let them know when and why they are being adjusted.
Take a listen!
2:05 Tips for customizing KPIs to align with the unique objectives
4:41 Setting KPIs that are challenging and attainable for team members.
6:27 Importance of reviewing and adjusting KPIs to align with evolving needs
8:13 Tips for effectively communicating the purpose and importance of KPIs
Tune in to today’s episode and checkout the full show notes here.
Resources:
Maximum Lawyer