Fintech Insider Podcast by 11:FS

958. Insights: The rise of digital wealth management – a conversation with Monument CEO Ian Rand

22 snips
May 1, 2025
Ian Rand, CEO of Monument Bank, leads a digital private bank tailored for the mass affluent. He shares insights on Monument's impressive growth and how it's transforming wealth management for a demographic often overlooked by traditional banks. Rand emphasizes the importance of a digital-first approach, personalized services, and robust client engagement. The discussion also delves into cybersecurity challenges and the future of wealth management, highlighting the role of technology in democratizing financial services for diverse clients.
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INSIGHT

Monument's Mass Affluent Focus

  • Monument targets the mass affluent who feel underserved by traditional premier and private banking.
  • They provide simple, high-quality digital banking backed by strong service and a unique technology stack.
INSIGHT

Combining Digital with Human Service

  • Digital banking often lacks service flexibility when life gets complicated.
  • Monument offers high digital usability coupled with fast, UK-based client service for complex needs.
INSIGHT

Building Trust in Mass Affluent Banking

  • Banks serving mass affluent clients must blend digital tools with human relationships.
  • Trust built on great service and high average balances enables future advisory services.
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