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The Hustle Daily Show
Is it just fine to cut the line?
Feb 20, 2024
The podcast explores the trend of paying to cut lines in various industries, discussing the profitability and ethical implications. They also delve into the risks and trends of VIP programs, highlighting negative effects on customer relations. Additionally, they touch on embracing humanity in the workplace and acknowledging setbacks and emotional challenges at work.
12:41
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Quick takeaways
- Line cutting culture is expanding rapidly across industries, benefiting businesses but potentially deepening the divide between customers.
- Concerns arise over the ethical implications and potential backlash of the growing trend of paying to cut the line.
Deep dives
The Rise of Line Cutting Culture
Line cutting, the practice of paying to skip wait times in various settings, has become increasingly popular and widespread across multiple industries. Previously, line skipping options were localized and ad hoc, but now it has become an institutionalized practice decided on the corporate level. From airport security lines to theme parks and even dating apps like Tinder, line cutting is everywhere. Companies that offer line cutting options only see upside, with minimal downsides as customers grumble but still participate. This practice has become a reliable revenue stream, benefiting businesses like Disney parks, which have seen increased spending per guest since introducing premium experiences like fast track line skipping. While line cutting culture seems generally harmless, there are instances, such as paying to cut the line for vaccines during the pandemic, where it can have ethical implications.
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