
CX Passport The one where he goes beyond CX - Vimal Rai Managing Partner, Commercial Excellence Partners E134
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đ¤đď¸He is DONE with CX! Go beyond âThe one where he goes beyond CXâ with Vimal Rai Managing Partner, Commercial Excellence Partners in CX Passport Episode 134đ§ Whatâs in the episode?...đ§
CHAPTERS
0:00 Introduction
3:05 The broken aviation industry
8:55 Why Brussels Airport is a great customer experience
13:00 He is DONE with customer experience
17:45 Contrasting Singapore and Dubai
23:03 1st Class Lounge
28:30 The emotional (revenue driving!) impact of customer experience
32:03 Contact info and closing
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
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â Accelerate business growthđ by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Vimal LinkedIn: https://www.linkedin.com/in/vimalrai/
