Interviews with Kaileen Millard-Ruff, Vice President of Retail at Lee Valley Tools & Willy Kruh, Global Retail Lead for KPMG and Retail Council of Canada’s 2019 inductee into the Retail Hall of Fame

Jun 14, 2019

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Welcome to the Voice of Retail for the week of June 11th, 2019 I’m your host Michael LeBlanc and this podcast is brought to you in conjunction with Retail Council of Canada and sponsored by Purolator, Canada's Shipping Company for courier and freight, learn more at www.purolator.com

In this episode two exclusive feature interviews both recorded live in person at the Purolator Podcasting Studio at RCC’s #STORE2019.

First, I chat with Kaileen Millard-Ruff, Vice President of Retail for Ottawa-based international retailer Lee Valley Tools. We talk about Kaileen’s rich background in retail, the unique culture and history of the brand, their differentiating merchandising and in-store experience.

Next one of Canada’s premier retail statesman, industry advocate and thought leaders Willy Kruh, Global Retail Lead for KPMG and Retail Council of Canada’s 2019 inductee into the Retail Hall of Fame. Based here in Toronto with KPMG for 36 years, Canadian retail lead for the past 20 and global lead for the past 15, we chat about Willy’s start on sales floor with Harry Rosen, through to Willy’s reflections on the state of modern retail, and the work still to be done, particularly in Canada, by retailers to effectively compete in modern retail.

Last but not least I’ll cover off Retail This Week including Hudson’s Bay going private, rare full length video interview with Amazon worldwide consumer chief, Fjallraven’s Swedish adventures in Canada, a harmonized approach to single-use plastics, Tokyo Smoke’s cross-Canada retail expansion, Walmart’s overall of jet.com, tough lessons from Tim Horton’s, Loblaw “pears” up with Toronto startup flash food and Metro launched e-grocery in Toronto.

But first, let’s listen in to my interview with Kaileen from Lee Valley Tools

Thanks to Kaileen and Willy for being my special guests for this episode, stay tuned for more interviews from the Purolator Podcasting Studio in episodes to come.

Now let’s hit the highlights from Retail This Week eNewsletter, biggest retail weekly in Canada and you can subscribe on www.retailcouncil.org for free.

That’s a wrap on this edition of The Voice of Retail, if you liked this podcast you can subscribe on iTunes or your
favourite podcast platform, and be sure and recommend to a friend or colleague in the retail industry. You can also ask your favourite home devices, Amazon Echo, Google home to play the most recent edition.

I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn

Until next time, have a great week!

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career.

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.