The Futur with Chris Do Empathy in Business: Nice or Necessary? - With Maria Ross | Episode 337
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Apr 2, 2025 
Maria Ross, an author and empathy advocate, dives into the transformative role of empathy in leadership and creativity. She breaks down cognitive versus affective empathy and how these concepts can enhance client interactions. Maria discusses the common barriers to empathy, like ego and insecurity, and cautions against 'empathy hijacking' in conversations. She also shares innovative ideas like empathetic pricing, urging professionals to tailor their services to client needs, all while maintaining a balance between compassion and productivity.
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Emotional Disconnect in Creatives
- Creatives often miss the emotional aspect of empathy, focusing on the cognitive side.
- Connecting with universal feelings like fear or insecurity can bridge this gap, even without shared experience.
Empathy Blockers
- Ego and insecurity hinder empathy in creatives.
- Ego blocks openness to other perspectives, while insecurity fills the mental space needed for understanding others.
Supermarket Empaths
- Chris Do shares skepticism about self-proclaimed "empaths" who claim to feel everyone's emotions in a supermarket.
- He suspects projection of their own feelings, rather than true empathy.
