AME: Some of My Favorite Words

Aug 25, 2025

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Alan shares his favorite verbal phrases that have improved his patient interactions over his 28-year career. He emphasizes the importance of building rapport and setting patient expectations to create a smoother, more enjoyable practice. Alan discusses how these simple word choices help him diagnose problems, manage treatment compromises, and handle post-op concerns, all while fostering trust and a human connection with his patients.

Some of Al's Favorite Words:

"Can you say more about that?" This phrase encourages patients to elaborate on their symptoms, often unlocking a more accurate diagnosis. It prompts them to think more deeply about their sensations, which is especially useful when a problem isn't visually apparent.
"Are you going to be mad at me if...?" Used when a patient is considering a compromised or less-than-ideal treatment, this phrase invites them to contemplate a potential negative outcome. It shifts the responsibility for informed consent from a formal, authoritative one to a human, conversational one.
"Julie is going to explain this to you in English." Dr. Mead uses this line when handing off a patient to a dental assistant or hygienist. It humorously acknowledges that dentists often use technical jargon and signals to the patient that a clearer, more accessible explanation is coming from the other team member.
"We're here if you need us." This phrase is used for patients who have perfect checkups or don't require extensive treatment. It reassures them that they are still valued and that the practice is available for any future concerns, fostering a sense of long-term care and trust.
"This is going to be sensitive for a couple days." When delivering a new crown or performing other procedures, setting the expectation of post-operative discomfort helps patients mentally prepare. It reduces the number of post-op calls and gives patients "grace" to experience normal sensitivity without alarm.
"Are you okay if we wait to see what happens?" Used after cementing a crown while a patient is still numb, this asks for their consent to check the bite again once the anesthesia has worn off. It acknowledges that they can't accurately feel the bite while numb and gives them control over their final comfort.
"You're going to be numb for a couple of hours." Dr. Mead uses this to manage a patient's expectations about how long the numbness will last. By saying "a couple of hours," he gives them a realistic timeframe, and if it lasts longer, they are less likely to be surprised or concerned.

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