Psychology of Customer Success The Human Problem with Customer Success
Wouldn't it be nice if customers would just do what we tell them to do so they can get what they say they want?
Unfortunately, humans don't work that way. For better and worse, we're much more complicated.
Dive into the fascinating fields of behavioral economics, neuroscience, and cognitive behavioral psychology to understand why people do the things they do, what motivates them, and how to use that to create positive outcomes for your customers, your company, and yourself.
BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW:
- Why your customers can't absorb all the information you're giving them
- The reason many Founder/CEOs struggle to understand the value of Customer Success.
- How to drive adoption by understanding Dopamine and Habit Formation
OTHER LINKS MENTIONED IN THIS EPISODE:
Mini Habits - Steven Guise
Atomic Habits - James Clear
The Power of Habit - Charles Duhigg
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++ATTENTION++++
🧑🏻🎓 The CS Leadership Academy is opening back up July 15!
Ready to stop figuring out CS leadership the hard way?
The Customer Success Leadership Academy VIP Notification List gets you early bird pricing (that's $250 off!) plus first access when enrollment opens.
No obligation to join! But you'll want that discount when you see what's inside...
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