5x Physician Referrals in 3 Months with Mitch Bell of Madden PT
Oct 11, 2021
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Mitch Bell, Marketing Director of Madden & Gilbert PT, shares the secret to effective physician marketing and the importance of diverse marketing strategies. They discuss educating physicians and reaching the public through educational workshops. The chapter also emphasizes the need for a custom website provider and navigating challenges in the healthcare industry.
48:12
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Quick takeaways
Diversifying marketing strategies is important to mitigate risk and attract more patients.
When hiring marketing personnel, prioritize empathy, excellent communication skills, and a thirst for learning and growth.
Deep dives
Building Long-Term Relationships with Physicians and the Community
Before COVID, only 10% of total patient base came from direct physician referrals. After COVID, that increased to 25%. Hiring a referral specialist to strengthen relationships with physicians. Importance of diversifying marketing strategies to include direct-to-consumer marketing, workshops, patient referral programs, and physician referrals.
The Importance of Diversifying Marketing Channels
Relying solely on physician referrals can be risky as external factors like hospital system acquisitions or retirements can impact the referral source. Successful marketing strategies include a diverse marketing mix, including direct-to-consumer marketing, digital marketing, workshops, patient referral programs, and building a strong network of physicians referring to the clinic.
Utilizing Direct-to-Consumer Marketing through Educational Workshops
Hosting educational workshops to reach out to the general public has been an effective strategy. Presenting educational content that resonates with attendees, allowing them to identify their own musculoskeletal issues and make informed decisions about seeking PT. Owning the media and diversifying marketing efforts across various channels has helped maximize reach and attract more patients.
Hiring the Right Marketing Team
When hiring marketing personnel, prioritize empathy, excellent communication skills, and a thirst for learning and growth. Skills can be taught, but these qualities are essential for building relationships with patients, physicians, and the community. Strategic thinking, cultural fit, and willingness to adapt are crucial when growing a marketing team to support the overall practice growth.