How do you scale your business without drowning in inefficiency?

Running a growing business comes with a unique set of challenges: endless phone calls, lost leads, and complex processes that feel like they’re running you, instead of the other way around.

In this episode of Leveraging AI, we have Heidi Araya, process improvement guru and AI advocate, who has spent 25 years helping businesses of all sizes optimize their workflows. In this episode, Heidi shares a case study of a handyman who went from overwhelmed to streamlined by implementing an AI-driven receptionist and automation tools.

If your 2025 business goals include working smarter, not harder, this episode is packed with actionable insights and proven strategies to help you optimize processes, delight customers, and reclaim your time.

In this session, you'll discover:

• The step-by-step process of mapping and optimizing inefficient workflows.
• How to identify the "biggest pain points" in your business that AI can solve.
• The secret to building a personable AI receptionist that delights customers.
• How automation tools like Make.com transform processes across industries.
• Why maintaining a human touch alongside AI is a competitive advantage.

 Heidi Araya is a process improvement expert who has worked with companies ranging from startups to Fortune 500 organizations. Leveraging AI and automation, she helps businesses unlock efficiency while keeping the human touch alive.

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