Hospitality Daily Podcast The Innkeeper Mindset - Tom Luersen, CoralTree Hospitality
Today Tom Luersen, President of CoralTree Hospitality, shares the principles behind what he calls "The Innkeeper Mindset."
Tom's back-to-the-basics approach emphasizes personalized service and thoughtful, impactful gestures, fostering deeper connections between hotels and their guests.
This is not just about being welcoming; it's about understanding your guests, breaking down invisible barriers and fully immersing yourself in service. After all, isn't hospitality all about making people feel special and cared for?
Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands