The one with the Voice of Service - Craig Stoss E92

What's on your mind? Let CX Passport know...

🎤Find out what’s beyond Voice of the Customer in “The one with the Voice of Service” with Craig Stoss of PartnerHero in CX Passport episode 92🎧 What’s in the episode?...

🚒You wouldn't use a Chatbot if your house was on fire would you? 

😶Word of mouth...doesn't automatically mean there's value in the experience

💾The Commodore 64 makes an appearance!

✅The RIGHT way to set up a customer support function

📣Voice of Service...one step above Voice of Customer

🤟A new breed of BPO

🥰We are ALL customers

💭“It doesn't matter what part of the world in…you are you are consuming in some way. You are a customer and yet we experience that element of being a customer so differently.” - Craig

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

LinkedIn: linkedin.com/in/cstoss

Craig Twitter: @stossinsupport 

Partner Hero Web: partnerhero.com

Partner Hero Twitter: @partnerhero