305. News: Graceful degradation

Mar 18, 2019

01:02:42

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Episode notes

This week we have some great stories for you as Sarah and Simon are joined by a couple of great guests:

Daniel Hegarty, CEO of Habito
Sharon O’Dea, founder of communications and collaboration consultancy Lithos Partners

We kick off the episode by taking a look at the RBS trials for a biometric fingerprint bank card. Sarah thinks it's not a terrible idea and a potential solution to upcoming Strong Customer Authentication (SCA) demands. But Simon and Daniel disagree. Simon thinks the whole thing is a gimmick and customers deserve a better UX whereas Daniel just can't see any good use cases for fingerprint cards (01:50).

Next up, we talk about Bank of England telling VISA Europe to hire PwC after the 2018 outage. Simon reckons that having more eyes looking at the problem can only be a good thing while the outages problem rumbles on, Sharon agrees and comments that VISA's outage was a human error issue but there's a need to look at why that error could occur in the first place (08:36).

We also have an interview with Nick Cook to find out more about the FCA appointing its first Director of Innovation.